Spooky Stuff 25% off * $5 Flat Rate Domestic Shipping * Free Domestic Shipping Over $75!

FAQs

1. How much is shipping?

Shipping is currently $5 flat rate for First Class (domestic).

For Priority Shipping, it is calculated by shipping weight, and then automatically totaled at check out with current USPS rates.

Orders over $75 ship free!

For all orders, we will refund shipping overages in excess of $1.

2. Do you ship outside the USA?

Yes! We now ship to Canada!

We have no control over what happens to your package once it is in the hands of the USPS and Canadian Post, and any extra customs or border fees incurred are your responsibility.  

3. What is the turn around time for orders? When will I get my order?

Most items listed are Ready To Ship (RTS)! They leave our studio within 2-4 business days of placing an order. If there is any delay, we will notify you via the email you provide. 

Made To Order custom items currently have a turn around time (TAT) of 2-4 weeks. It is usually less, except during busy holidays. 

Once the USPS or UPS has your order, we have no control over delivery time. We provide tracking so you can follow your package as it travels to you.

Please read product listings fully for details. 

Contact us with special requests and shipping needs!

4. Can I combine orders? I found something else I want to add!

Yes! If you place another order within 24-48 hours, you can combine orders. Please send us an email to let us know. After that, they will be combined on a case by case basis, and if you first order has already shipped, we can not combine it. Thanks for understanding!    

5. Is my wax or candle ready, or does it need to cure?

Most of our wax is cured when we list it. Soy wax requires a 2 week time (usually) to cure, and allow the fragrance to fully combine with the natural soy wax. It will get stronger with time. 

If your item was poured recently and a longer cure time is recommended, a cure date will be provided. 

6. How do I best care for my artisan soap?

All soap should be kept in a draining dish of some kind (not one of those spongy ones, though!) and allowed to dry in between use. Move it out of the direct past of shower water! Doing this will ensure it lasts a very long time, and retains it's fragrance. We've had cold and hot process soap bars last for months with proper care!

Glycerin soap should be kept as dry as possible as well, but do not last as long as cold or hot process soaps. 

7. I really love your stuff and want to be a brand ambassador, do you have a program? 

Yes! Please contact us for details of our program. We offer discounts for both you and your followers with purchase. 

8. Why shop here instead of Etsy? What's the deal?

You can shop wherever you like! Here you will get the best prices, as Etsy has changed their format recently, and now require free shipping over $35, and prices are higher in my Etsy shop to account for that and other Etsy fees.

You can also earn reward points and take advantage of sales when shopping direct from our website.   

Did we miss something? Please contact us with questions, and check out the policy pages for more info. Thanks!